AI and Disability Management: Emerging Tools, Real-World Insights, and Future Directions
The CSPDM Board of Directors is pleased to have presented this timely and informative webinar, offering 2.5 hours of Continuing Education Credit (CEC) to all members who register and attend the full duration. A CSPDM Series Confirmation of attendance email will only be sent to participants who log in and stay the duration of the webinar.
Date & Time: Monday June 23, 2025, 8:00am – 10:30am (PST)
Artificial Intelligence (AI) is rapidly transforming many aspects of healthcare and human resources—and disability management is no exception. From improving claims processing to supporting return-to-work planning and service delivery, AI holds significant promise for advancing the field. However, realizing its full potential requires thoughtful integration, ethical oversight, and professional collaboration.
This special webinar brings together thought leaders and innovators from across the disability management spectrum to explore the latest developments in AI and how they are already being applied in practice. Whether you are just beginning to consider AI in your organization or are actively engaged in digital transformation, this session offers insights, real-world examples, and practical guidance tailored to professionals in disability management, return-to-work, insurance, and accommodation services.
Moderator
Dr. Georgia Pomaki is Director of Mental Health Best Practises and leader of mental health specialists at Manulife Canadian Disability. She is also an instructor at Pacific Coast University for Workplace Health Sciences. She has a PhD in workplace mental health and is a Certified Disability Management Professional (CDMP). Georgia is the chair of the mental health committee at the Canadian Life and Health Insurance Association and sits on the board of directors of the Canadian Society of Professionals in Disability Management. Georgia is also the chair of the Technical Committee for the Standard for Psychological Health and Safety in the Workplace.
Featured Presentations
- AI and Disability Management: Empowering Practice, Navigating Challenges
Presenter:Terry Bogyo
In this thought-provoking2.5session, Terry Bogyo explores the broader implications of AI for the future of disability management. With a focus on ethical use, professional empowerment, and thoughtful implementation, Terry challenges participants to consider how AI can be a force for positive change—if used with care, insight, and intention. - Using AI for DM in the Insurance Industry
Presenter:Mike Delorme, AVP, Advanced Analytics, Manulife
Mike Delorme brings over 15 years of leadership in information technology and analytics to this session, offering an inside look at how Manulife is using AI in group benefits and insurance claims. From fraud detection to underwriting and claims support, his team has developed cutting-edge tools that are redefining operations and improving service delivery. Mike will also share insights on fostering a data-driven culture and aligning AI innovations with business strategy. - Using AI as a Disability Management Professional – Lessons Learned
Presenter:Dr. Liz Scott, CEO, Organizational Solutions Inc.
Drawing from experience in leading a thriving disability management company, Dr. Scott will share key insights and lessons learned from applying AI in the workplace. Learn how AI has helped streamline complex claims processes, improve outcomes, and support employees and employers alike. The presentation will highlight practical applications, best practices, and how technology complements people and process in driving success. - An Overview of the AI-Powered DM Solutions Platform
Presenter:Steve Inouye, Director of Program Assessments, NIDMAR
This presentation introduces NIDMAR’s innovative AI-powered platform designed to support disability management professionals. Key highlights include:
- Empowering Practice: How the platform helps professionals identify evidence-based solutions
- Functionality: A walkthrough of how the system operates and integrates with current workflows
- Collaboration: Opportunities for knowledge sharing and professional support
Steve will also preview the CDMP Gold Standard Guide – AI Assistant, a tool to support career development and certification in DM.
Who Should Attend:
Disability management professionals, return-to-work coordinators, insurers, healthcare providers, union reps, HR leaders, and anyone interested in the future of disability management and workplace health.
Don’t miss this opportunity to hear from leaders at the forefront of disability management innovation. Join us to gain valuable knowledge, connect with peers, and stay ahead of the curve in a fast-changing landscape.