Rewired to Relate: Building Resilience and Enhancing Collaboration

A fellow CDMP member prepared and presented webinar providing members with 1.5 CEC.

Date:  February 13th 2025
Time: 08:00-09:30AM Pacific Time (US and Canada)
CEC: 1.5 hrs.
A CSPDM Series Confirmation of attendance email will only be sent to participants who log in and stay the duration of the webinar.

View Recording

Objectives

Participants will:

1. Understand the Emotional Brain

1. • Explore how emotions influence decision-making, behavior, and interpersonal interactions.
   • Identify common emotional triggers in client interactions and workplace scenarios using the Be Safe and Certain Model.

1. Enhance Communication and Collaboration

1. • Apply neuroscience principles to foster trust and empathy with clients, colleagues, and stakeholders.
   • Learn strategies to effectively manage emotionally charged situations.

1. Build Resilience and Avoid Burnout

1. • Develop skills to regulate emotions and recover from stress using evidence-based techniques (ABC of Mindfulness).
   • Focus on self-awareness and resilience while addressing challenges unique to disability management.

1. Lead with Emotional and Relationship Intelligence

1. • Leverage emotional intelligence to influence and guide stakeholders toward shared goals.
   • Strengthen relationships to drive success in accommodation and return-to-work (RTW) initiatives.

Session Overview

The demands of disability management require professionals to navigate complex client interactions, adapt to organizational challenges, and maintain emotional resilience. This webinar introduces key concepts from Rewired to Relate, a neuroscience-based framework designed to enhance communication, collaboration, and client outcomes by understanding how the emotional brain drives behaviors.

Through simplified neuroscience concepts, participants will better understand their emotional reactions, triggers, and behavioral patterns. By connecting these principles to practical applications, the session will equip CDMPs and RTW specialists with tools to reduce stress, build resilience, and align stakeholders toward successful accommodation and RTW outcomes.

Emotional and relationship intelligence is essential for influencing stakeholders, fostering trust, and enabling effective collaboration—all of which are critical for success in disability management.

Featured Speaker: Susanne Wirth, CDMP, ACC

Certified Disability Management Professional | Certified Executive Coach

Susanne Wirth brings 19 years of experience in disability management, progressing from Case Manager to Director of Claimant Services in a Workers’ Compensation Board setting. With a background in physiotherapy and leadership, she empowers individuals and teams to build resilience, prevent burnout, and achieve sustainable success.

Specializing in neuroscience-based coaching, Susanne integrates insights from neuroplasticity and emotional intelligence to promote adaptive thinking, strategic resilience, and effective collaboration. She is an accomplished facilitator of workshops like Rewired to Relate (RTR), enhancing communication and team performance.

Committed to aligning values with strengths, Susanne helps clients navigate complex environments, lead with clarity, and achieve measurable results.